Thursday, 31 March 2011

Satchel of Love

Finally, finally, FINALLY!     

After scouring the likes of vintage shops and eBay and Etsy and Folksy for a satchel, invariably not finding one to my liking or forgetting about being outbid on auctions, I have the satchel of my dreams. Vintage and old it may not be. But massive and leathery it is. And I love it, to a drooling and giddy extent. 

Oh. How I love thee satchel

There is a myriad of satchel sellers for your delectation on the wonder web, from sellers on eBay to Amazon. Yes. Amazon. They sell all sorts of stuff, including curling tongs, shoes and ... satchels. And this is where I found The Leather Satchel Co.

Here commences one of the best shopping experiences I have ever had..... 

So. I initially ordered the 11'' satchel in "Chestnut Brown". I do usually like a bit of tan (not on my skin of course, heaven forfend) but I was not keen on the tone of the colour in the picture. I spent a long time with a ruler on my desk, measuring against the feeble Primark bag I already had. I say feeble, because despite only being 3 weeks old and carrying no more than a book, phone, makeup bag and purse, it was breaking on the strap. You get what you pay for I guess. £6 does not equal quality, evidently.


Anywho -  I am straying from the point. I decided upon my purchase, clickety clicked and waited for the new arrival to my ever growing family of Bag Babies. I did not have to wait long. Less then 2 days in fact. And what arrived was a delightfully packaged leather delicacy. In brown paper. With string. There are few things that get me as happy as brown paper packages, tied up with string, despite "The Sound of Music"  failing to be one of my favourite things. I loved the fact that there was a little square of company stamped leather on the outside showing me the colour. Oooh! I was excited!

And then decidedly "meh". The satchel inside was the wrong colour. The tan I had ummed and aaaared about. The colour I was now certain I didn't like. Drat. But, that was not the worst of it. Despite my valiant efforts of measuring and checking, the bag was too small for my needs. Double drat. I would have to start my satchel search again.

I took advantage of the free post return, citing the issue of colour wrong-ness and my wholly unskillful measuring skills as the reason, and asked for a refund. What I received instead was a lovely email.

A lovely email that apologised profusely for the colour confusion, and by way of compensation, would I be interested in a free upgrade to the 14", in, of course, the correct colour?   

The secret inside of the satchel

Would I? Would I like to end my twitch-enducing satchel search? Would I? You betcha! But there was one small snag -  the width of the 14" would still be too small (apparently I carry a packhorse load of toot about with me on any given day) so I asked if I could have the 15" instead and pay the difference.  Yes, of course I could, but there would be no extra charge. No extra charge.

Swoon. Thump.

Again, 2 days later and the brown paper package arrived again. With a lovely letter from the company and a reminder to ensure I signed up for their 5 year product guarentee. I cannot see this superbly handmade bag having any issues with the rigours of my daily commute and general carrying needs, but it is fab to have peace of mind there anyway.  



It is nice that I, in the end, have a £69 bag for £49 - but I should have been a bit more savvy about it in the 1st place and just bought the large one. I would of happily spent the full amount on a bag that I believe will last me years, if not decades.

If you are interested in checking out this small, family run company for a Satchel of Love of your very own you can buy from them via their Amazon shop and follow them on Facebook and Twitter.

Truly the best customer service I shall possibly ever experience.

Ahhhhh. True Love Always.

I know that it is not "vintage" in anything apart from looks. But, I kind of like the fact that this bag will show the history of it's time with me. The cup of tea spilt, the rogue un-lidded lippy, the scuff or scratch from some long forgotten encounter with a pavement or wall.

These are the hopes I hold for the Satchel of Love.     


Toodles



28 comments:

  1. Its fabulous! Great for the company to give you the bigger fab for no extra fee - sign of a great business. Scarlett x

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  2. Nice satchel- tres useful. I like a roomy bag, me- I tend to go for handbags and carpet bags. My current lust is a Mary Paw-pins carpet bag!!

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  3. Lovely satchel and from that last photo it looks like you'll both be very happy together!

    I completely agree with you about promoting such excellent service, I think we all tend to moan about bad service nowadays but forget to praise the good!

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  4. What great customer service! I know people LOVE satchels but - not in a bad way - it always reminds me of my piano lessons, I used to have an old satchel to carry my music to my piano lessons. In fact mum probably still has it! This is the only reason I couldn't have one as a day to day bag, but it is lovely!

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  5. Ohhh, what a lovely bag, and what great customer service! I love how happy with it you look! And brown paper tied with string? It's worth buying a bag for that alone!

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  6. now that's a fantastic satchel!! I love how radiant you look in these photos!

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  7. I wish you both a long and happy relationship!!!!! Its fab to find "The One" especially after a long search, I have found the same thing with the top quality customer service of family run and small businesses! X

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  8. …..And they lived happily ever after, strolling together strap to shoulder into the sunset….. Ahh it’s lovely, and I wish you both many years of happiness!..... I bet it smells wonderful too- love the smell of new leather (is that odd?)
    Ta tar Tups x

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  9. It's lovely - you look so happy together! Wish you well to wear it - as my Jewish mother-in-law would say. Just goes to show that there are a few good companies out there who understand real customer service. And they didn't even know that you'd give them a glowing review on your blog.

    Re: it not being vintage - I like vintage stuff, sure - but part of the reason is that vintage things were made to last. As long as I get that in a modern product, I'm pretty happy.

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  10. Gorgeous, gorgeous, gorgeous. Sometimes it's just, well, right to have a new thing and make it your own.

    I had a similar wonderful experience from the small business I bought my Dad's christmas present from. It really does restore your faith doesn't it?

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  11. That's a gorgeous bag. It may not be vintage, but sometimes new is good if it's going to last. What fantastic service as well - I often find small family businesses bend over backwards to help when there's a problem, the big companies could take some tips there.

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  12. that bag is so school girl sweet,I seen them at Primark ,but yours looks the business.
    love you in the last foto holding your bag like a bebe,cute scarf and rolls.

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  13. I love the first photo, could you possibly be happier? I'm so happy you've found what you've been looking for xx

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  14. I didn't think that kind of customer service still existed in this world. How comforting to hear that it is still out there somewhere. And packages tied with string - how wonderful!!

    Your bag looks great and there is something familiar about it. I seem to remember my Dad had something similar but with a handle instead of a strap. I seem to recall at some point I ended up with that bag, but in some stupid "this is old and I don't need it" moment I got rid of it. Not my smartest move, was it?!

    Jackie
    http://windsor--rose.blogspot.com

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  15. Oh it's so nice - and what an amazing customer service experience! I've got one too, a small-ish one in purple. I keep drooling over more...

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  16. The satchel thing is getting hard, almost as though satchels are eaten by predatory synthetic rucksacks. Might have to rob a bank and head to the Leather Satchel Co.

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  17. I can remember my old school satchel which looked just like that one...wonder if it is still up in Mum's attic...hmmmmmmm

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  18. I adore satchels. I still have mine that I used to have at college somewhere in the attic! From that photo, I can see it's true love.xxx

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  19. Best photo of you EVER. What charming folk they are, and you know I love your satchel. Good choosing madam. xx

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  20. PD - best photo because it is blurred!!! *wink*

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  21. you look blooming gorgeous when you are happy with a joyous bag! x

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  22. I have a satchel on my wish list! It's lovely x

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  23. *starts singing The Dog Days Are Over* :D

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  24. Aww what a gorgeous story, I love, love, love it when you get top customer service like that - and of course real brown paper and string! x

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  25. I love the photos of you and your satchell love :)

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  26. I've never seen someone so happy over a satchel, so sweet!!

    Looking forward to seeing some of those hairstyle experiments from your new book...

    Miss P xx

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  27. Love the satchel and what fabulous customer service! (Oddly I've just blogged about a satchel that I bought recently in a charity shop). I'm sure you both will be very happy!

    Love from your newest follower!

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  28. You're making some sales for them! I"m going to order a red bag, and have my Mum ship it to me here in New Mexico.

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